Preventing Fraud

Rapid advances in technology and creative criminal minds make fraud a potentially serious threat on a variety of fronts.

What Flagstar is Doing

Protecting your finances is a top priority. That’s why we closely monitor all types of white collar crime, including identity theft and the rapidly growing area of mortgage fraud.

Securing your financial information is essential to protecting your finances. The only employees who see your information are those whose job functions require them to review sensitive data. All employee access is reviewed on a regular basis. Other Flagstar security measures include:

  • A commitment by all Flagstar employees to our standard of conduct
  • Strict procedures
  • Ongoing security awareness education and information to employees
  • Annual completion of privacy policy training
  • Fraud monitoring
  • Layers of technical protection including:
    • Anti-virus software that shields computers from malicious programs. We also have firewalls and prevention systems that stop unauthorized access to our network and computers, plus secure network protocols that ensure secure connections between our offices, partners and customers.

What Consumers Can Do

We urge you to join us in our efforts to prevent fraud. Please review the information below to learn how you can avoid becoming a victim of financial fraud and identity theft:

  • Protect Personal Information – Read how to how to avoid email scams and how to protect personal information such as credit card and bank account numbers.
  • Use ATMs safely by:
    • Selecting an unusual personal identification number (PIN) to reduce the chance that others can guess your PIN.
    • Keeping your PIN a secret.
    • Do not give out your PIN over the phone.
    • Memorizing your PIN. Do not write it on your ATM card or on anything you carry in your purse or wallet.
    • When using an ATM, use your body as a shield to prevent others from seeing your PIN on the ATM screen.
    • Using ATMs with surveillance cameras.
    • Avoiding any ATM that does not look genuine or appears to have been modified in any way.
  • Secure your computer by:
    • Installing an anti-virus program and update it on a regular basis.
    • Updating your software and operating system on a regular basis.
    • Applying all software fixes (also called patches, hot fixes, or service packs) as soon as possible.
    • Using the most current version of your Web browser.
    • Installing a firewall and keep it “on” at all times.

Mortgage Fraud

Mortgage Fraud Occurs When:

  • A buyer or applicant makes false statements about income, assets, debt, or matters of identification.
  • An individual misrepresents a property value in order to influence the outcome of a loan or credit application.

To Detect Possible Mortgage Fraud:

  • Monitor your credit report for unknown inquiries.
  • Read and understand all documents before signing them.
  • Refuse to sign blank or partially completed documents.
  • Deal with reputable real estate agents and mortgage companies.
  • Question offers that appear too good to be true or offers significantly higher than the asking price.

If you have concerns with mortgage fraud you can email us at

Don’t Fall Victim to Loan Modification and Foreclosure Rescue Scams!

A reputable housing counselor can neither guarantee to stop a foreclosure nor guarantee to modify a loan. Also, your lender does not charge a review fee to determine if you qualify for a modification.

At Flagstar Bank, we have loan specialists who can help you. A number of government refinance programs have recently been introduced that may help you refinance your loan or determine if you qualify for a loan modification. If you are having trouble meeting your monthly mortgage payments, there is no charge for you to speak to one of our specialists. We will review your current mortgage situation and determine a plan that is best for you.

Our first priority is to help you stay in your home. Flagstar Bank has several relief options available that may work for homeowners in difficult situations. We stand ready to help you through this difficult time.

Victims of Fraud

Fraud victims should immediately report theft or any unauthorized activity involving their credit, accounts or identity.

  • Contact Flagstar’s Customer Service
  • Please contact the credit bureau if you have been a victim of any scam involving your credit.
  • If someone has stolen or forged your checks, fill out the obligatory forgery affidavits with your local Flagstar banking center; there is not cost to you.
  • Please see Reporting Fraud for information about reporting identity theft, ATM fraud or mortgage scams.